# How can a customer logout a device from the hotspot? **URL:** \ **Category:** General\ **Created:** [March 7, 2025, 1:07am UTC](https://forum.powerlynx.app/t/how-can-a-customer-logout-a-device-from-the-hotspot/105 "2025-03-07T01:07:18Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![mthomson](https://forum.powerlynx.app/user_avatar/forum.powerlynx.app/mthomson/32/55_2.png) [@mthomson](https://forum.powerlynx.app/u/mthomson)\ **Post date:** [March 7, 2025, 1:07am UTC](https://forum.powerlynx.app/t/how-can-a-customer-logout-a-device-from-the-hotspot/105/1 "2025-03-07T01:07:18Z")
We are currently using another hotspot system that allows a customer to logout a device. This is often used if the customer tries to login a device when there are already the maximum number of devices logged in. Powerlynx does not appear to offer a device logout page. ---
**Author:** ![mike](https://forum.powerlynx.app/user_avatar/forum.powerlynx.app/mike/32/4_2.png) [@mike](https://forum.powerlynx.app/u/mike)\ **Post date:** [March 11, 2025, 9:11am UTC](https://forum.powerlynx.app/t/how-can-a-customer-logout-a-device-from-the-hotspot/105/2 "2025-03-11T09:11:02Z")
We currently do not have options like this. Should this feature remove the MAC from the voucher to make space for a new MAC? ---
**Author:** ![mthomson](https://forum.powerlynx.app/user_avatar/forum.powerlynx.app/mthomson/32/55_2.png) [@mthomson](https://forum.powerlynx.app/u/mthomson)\ **Post date:** [March 11, 2025, 6:43pm UTC](https://forum.powerlynx.app/t/how-can-a-customer-logout-a-device-from-the-hotspot/105/3 "2025-03-11T18:43:34Z")
I’m not sure how to answer ‘remove the MAC’ as this is an implementation detail on how you probably track device login. Having a logout option for a device is desirable not only for the scenario I outlined in my original post, but also for modern phones that use Locally Administered Address Range when connecting to Wi-Fi. I am able to demonstrate this limitation by using a voucher with a 1 Simultaneous device limit. I just tested connecting the same phone using 5GHz Wi-Fi rather than the 2.4GHz which was used to activate a voucher for the phone. The login failed with the message: `This voucher is no longer available. Please ensure your provided the correct code and try again.` I used the same phone for both logins. The MAC the phone used during the 2.4GHz connection and voucher validation was 76CE6A529509. Connecting to 5GHz Wi-Fi, the phone used a MAC of 96CCD36CCC8C. Is there a way as the Administrator to remove a MAC address from the voucher? ---
**Author:** ![mike](https://forum.powerlynx.app/user_avatar/forum.powerlynx.app/mike/32/4_2.png) [@mike](https://forum.powerlynx.app/u/mike)\ **Post date:** [March 12, 2025, 9:39am UTC](https://forum.powerlynx.app/t/how-can-a-customer-logout-a-device-from-the-hotspot/105/4 "2025-03-12T09:39:21Z")
Currently, in Powerlynx, you cannot perform this action without disabling a voucher. You can disable the voucher, return it to the customer, unlink the MAC address from the customer, and then reactivate the voucher. This seems to be a beneficial enhancement for our system. We will discuss it internally.